Returns & Refund
Our Commitment to Quality
At Rainbow Embroidery, quality is our top priority. Every Rainbow Embroidery machine undergoes rigorous performance testing and a comprehensive quality inspection before it leaves our factory.
To ensure full transparency and peace of mind, we record a Testing & Inspection Video for every single machine we produce. Once you receive your machine, you are welcome to contact us with your machine's unique Serial Number to request your specific testing video.
Return Eligibility
We accept return applications for products purchased directly from the RainbowEmb Official Store under the following specific conditions:
- Unopened Products: The item must be in its original, unopened, and sealed packaging, exactly as it was received.
- Damaged or Missing Parts: If the product arrives with clearly visible damage to the machine or if essential components are missing.
Return Window
If your situation meets the criteria above, please submit your return application within 7 days of receiving the shipment. Requests made after this 7-day period will unfortunately not be eligible for a return or exchange.
How to Initiate a Return
To start the process, please contact our support team at support@rainbowemb.com with the following information:
- Your Order Number.
- The Machine Serial Number.
- Clear photos or videos of the packaging or the damaged/missing parts (if applicable).